On the main page www.mojeid.cz click on the button “Login to mojeID” and enter your chosen user name and password or a certificate or one-time password (OTP).

For the change, send an request with your notarized signature via post which will say you ask for unlocking of the way of login via OTP, your name, telephone, e-mail and whole address:

Zákaznická podpora
Milešovská 5
130 00, Praha 3

After log in to your account, click by the item “Way of login” on Certificate.

By login on another PC (another browser), you can use as the way of login a password, or record a certificate to the browser in the given PC.

Password recovery in mojeID can be sent to a different email than the one in your account. Simply fill in the Icon Password Recovery Request (56.9 KB) . This can be delivered in three different ways:

  1. Personal visit - come to the CZ.NIC (Milešovská 5, Prague) with a valid identity card (ID card or foreign passport passport) and a printed application. The identity document must include the name, surname, date of birth, residence, photo and period of validity. A partial copy of the document will be archived.
  2. Through the data mailbox - it is important that the contact information matches the data mail sender's data by the data mailboxes' system and at the same the sender is the person authorized by the law on electronic actions and authorized data conversion (not a person authorized or an administrator). Therefore, it is necessary for the sender to ask for the inclusion of his identification in the sent data message. It is not necessary if an application is electronically signed - then it can be sent from any data mailbox by any person. An electronic signature will be preferred.
  3. A certified signature - verify your signature on the request at the post office or notary and send the original to our organization's address (Customer Support, CZ.NIC, Milešovská 5, 130 00, Prague). Documents received within this process will be archived.

To log in to mojeID using a certificate you can either use a certificate from one of the accredited certification authorities or a certificate issued by the authority from this list. The list of CAs that can be used for login is updated once a month. It may therefore happen that some authority is already in the list, but to log in using a certificate issued by that authority is not yet possible.

Accredited certification authorities:

  • Czech Post, s. p.
  • First Certification Authority, a. s.
  • eIdentity, a. s.

If you have any questions or comments concerning mojeID, contact us at podpora@mojeid.cz or call the technical support of the CZ.NIC Association, the administrator of the domain register, at +420 222 745 111 (24/7).