On the homepage www.mojeid.cz click “Login to mojeID” and enter your chosen user name and password, a certificate or a one-time password (OTP).
You can remove the two-factor login by using PIN1 from your email, PIN2 from your SMS, and your account password. Removal instructions can be found directly on the login screen, under Is your two factor authentication not working? Remove from account.
If you no longer have access to the email and phone number in your account, please send a request with your notarized signature via regular mail, which will say that you are asking to unlock your OTP login. This letter should contain your name, telephone, e-mail. Please send it to the following address:
130 00, Praha 3
If you still have the phone number you entered into your account, please follow the two-factor login removal information found directly on the sign-in screen under Is your two factor authentication not working? Remove from account.
If you have a substitute password, log in to your account, remove your OTP setting and create a new OTP, which you connect with your new phone.
If you do not have a substitute password anymore, follow the steps in this article:I set the login using OTP but I can not log in that way, I can not get to the substitute password. What should I do? When you log into your account, you can set the login via OTP, which you connect with your new phone.
After log into your account, select "Certificate" as your log in option.
When logging in from a different device (or browser), you can also use a password or upload the certificate to the browser in the given device.
Password recovery in mojeID can be sent to a different email than the one in your account. Please fill in the Password Recovery Request (56.9 KB) . This can be delivered to us in three different ways:
- Personal visit - come to the CZ.NIC (Milešovská 5, Prague) with a valid ID card (or passport, if you are not a Czech citizen) and a printed application. The identity document must include your name, surname, date of birth, residence, photo and period of validity. A partial copy of the document will be archived.
- Through the data box - it is important that the contact information matches the data mail sender's data by the data boxes' system and at the same the sender is the person authorized by the law on electronic actions and authorized data conversion (not a person authorized or an administrator). It is therefore necessary for the sender to ask for the inclusion of his identification in the sent data message.This is not necessary if an application is electronically signed - then it can be sent from any data box by any person. An electronic signature will be preferred.
- A certified signature - verify your signature on the request at the post office or notary and send the original to our organization's address (Customer Support, CZ.NIC, Milešovská 5, 130 00, Prague). Documents received within this process will be archived.
To log in to mojeID using a certificate you can either use a certificate from one of the accredited certification authorities or a certificate issued by the authority from this list. The list of approved CAs is updated once a month. It may happen that some authority is already on the list, but to log in using a certificate issued by that authority is not yet possible.
Accredited certification authorities:
- Czech Post, s. p.
- First Certification Authority, a. s.
- eIdentity, a. s.
This e-mail will be sent to you if the wrong password is entered 6 times in a row when logging in. Subsequently, your mojeID account has been blocked and it is no longer possible to log in. This way your account is protected for example against manual password guessing.
To unblock, follow the link available in the body of the e-mail.
If you did not try to log in, please contact our security team at firstname.lastname@example.org.