Log into your mojeID account and click the Settings tab on the home page of your account. Then select Change Password and enter your current and new password. Confirm with the Change button.
Click on the Login button on the main page www.mojeid.cz and then click "Forgot your Password?". Enter your e-mail and the code and you will receive an e-mail with a link. Clicking the link will take you to a page where you can enter the new password.
Passwords to mojeID accounts are encrypted using the hash function PBKDF2 + HMAC + SHA256 and 15,000 iterations. We increase the level of security on the basis of detected vulnerability information.
Please check, if you entered the password correctly, if Caps Lock isn't accidentally on and if the password belongs to the right account. Users with multiple accounts sometimes mix their passwords. Also please check that you haven't not set another way of login (OTP or certificate).
Due to security, MojeID system deactivates the password in accounts that have not been used in the last 18 months. Please use the link "Forgotten password" to restore it.
This e-mail will be sent to you if the wrong password is entered 6 times in a row when logging in. Subsequently, your mojeID account has been blocked and it is no longer possible to log in. This way your account is protected for example against manual password guessing.
To unblock, follow the link available in the body of the e-mail.
If you did not try to log in, please contact our security team at email@example.com.