Mobile navigation is open Mobile navigation is close
Search icon

Other questions

MojeID is free for all end users. Providers who want to implement MojeID on their website pay a symbolic price, you'll find the pricelist here .

This login option was disabled in September 2021 and will no longer be supported. If you already have a certificate for login, you can continue to use it until it expires. It can be removed from your account at any time. We recommend that you switch to the latest login method using the MojeID Klíč application.

Log into your MojeID account using your password. In the Settings tab click Certificate. The certificate you want to log in with, must be added in your browser. After you click the Upload Certificate button, a window appears where you select the appropriate certificate and then it is uploaded to MojeID. If the certificate is not added in your browser, your browser will prouce an error message.

To log into MojeID using a certificate, you can use a certificate from one of the accredited certification authorities. You can only set a commercial certificate for login, a qualified certificate cannot be used.

You can only use one certificate for MojeID login. 

  • Unfortunately the certificate can not be uploaded in the Safari browser.

Certificate login is no longer supported for new accounts.

You can use a certificate from one of the accredited certification authorities. You can only set a commercial certificate for login, a qualified certificate cannot be used.

The list of CAs that can be used for login is updated once a month. It may therefore happen that some authority is already in the list, but can't yet be used to log in. 

In the "Additional settings" there is an option "Cancel account permanently ".

  • The option to permanently cancel your account can be found after logging into your account in the "Settings" tab. After clicking "Delete account" and then "Delete MojeID account" you have to log in again to confirm cancelling your account.

  • If there is a domain linked to this account, just the account will be deactivated and you will lose the possibility to login into mojeID services. Your basic contact details (name, date of birth, organization, ID and VAT number, e-mail contacts, phone number and address of permanent residence) will remain in the domain registry where you can continue to use them. Other additional data will be removed from your profile. It is then possible to change the designated registrar in your contact.

Yes, if you don't use your account, it can be spontaneously deleted. 

  • Your account can be deleted after one year of inactivity, but just in case that this account is not used as a domain contact. An active account is every acount, which is used to log in to the provider's website or logged into at least once every six months via www.mojeid.cz.

Only organizations in the Czech Republic and listed in ARES can be validated.

Validation can be done after registering account. After setting a password, you will be automatically redirected to a screen where you can secure the account with a second factor or proceed directly to validation. If you already have account registered and need to validate it, you can do so through the link in your personal details (tab with your name and surname in the top bar).

Validation options:

A. Organizations with one statutory representative

  • Requests with officially verified signatures. Members of the statutory body (authorized to act on behalf of the organization as stated in the extract at justice.cz) will sign the request with an officially verified signature. You will then deliver the original request to our address; requests are processed every working day between 8:00 - 16:00.
  • Requests sent via data box. PDF form of the request will be sent to us by authorized persons of the statutory body from the data box with sender identification enabled to our data box h4axdn8.

B. Organizations with multiple statutory representatives and business person

  • Requests with officially verified signatures. Members of the statutory body (authorized to act on behalf of the organization as stated in the extract at justice.cz) will sign the request with an officially verified signature. You will then deliver the original request to our address; requests are processed every working day between 8:00 - 16:00.

If you have any questions or comments concerning MojeID, contact us at podpora@mojeid.cz or call the technical support of the CZ.NIC Association, the administrator of the domain register, at +420 731 657 660 or +420 222 745 111 (24/7).